Frequently Asked Questions, and Answers. 

Is it safe to shop on-line at Geek Cantina Inc.?

How long will it take to process my order?

How do I know if a product is in stock?

I just placed an order for an item that is out of stock. When will I be charged for it?

How long does it take for back ordered items to get sent?

How can I pay for my order?

Does Geek Cantina Inc. handle international or U.S. orders?

What taxes do I pay?

What warranty do I get with products I've bought?

How do I get a Return Merchandise Authorization (RMAs) from Geek Cantina Inc.?

How does Geek Cantina Inc. ship my order?

How long will it take to process my order?

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible, and no unnecessary delays occur in processing an order. In most cases orders are processed immediately, often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt, provided the items are in stock and there are no problems with the payment verification. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once an order request has been received by us, you will receive periodic e-mails from us regarding the processing of your order. Within 24 hours of your order being shipped, you will receive an e-mail that contains the carrier tracking number for your order.

How do I know if a product is in stock?

Each product page at Geek Cantina Inc. indicates the Availability of an item below the price.

IN STOCK - This item is in stock at our warehouse and is shipped as soon as possible. It will usually ship in 1 to 2 business days, but every effort will be made to ship the same day an order is processed.

BACK ORDERED - This item is currently out of stock and has been back ordered. Back Ordered Items typically are received and added to inventory within 5 - 7 business days.

OUT OF STOCK - This item is currently not available but often can be ordered. Shipping date is unknown for these items, but expect 2 to 8 weeks for delivery.

While every effort is made to ensure that availability and stock status is accurate, we cannot be responsible for inaccuracies published on the web site as they are dependant on supplier accuracy and information.

I just placed an order for an item that is out of stock. When will I be charged for it?

You will be charged for a backordered item upon order processing. After your order for an out of stock product is submitted, we will notify you of its anticipated delivery date. Any in stock products from your order will be shipped right away. For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

In the event the product is unavailable, or if you wish to cancel the back ordered item before it is shipped, you will be issued a refund using the same method of payment you used to place the order, or a credit note. Geek Cantina Inc. will make every attempt to promptly issue refunds, but during busy periods, allow up to 2 to 4 business days for refunds to be processed.

How long does it take for back ordered items to get sent?

Items that are unavailable will be placed on back order, and the remainder of your order will be shipped. Please check our web site for the back ordered item's estimated time of arrival. Please note that these dates are estimates and not guaranteed to arrive on that date.

For items that are backordered, you will receive periodic reminders of back ordered items and you will be given an opportunity to cancel any outstanding back orders with us.

Where possible, we will make every effort to alert customers of potential delays, or possible substitutions to the originally ordered item (such as a video card or RAM with similar specifications).

Is it safe to shop on-line at Geek Cantina Inc.?

At Geek Cantina Inc., we guarantee your privacy and on-line shopping safety.

We will never share your personal and private information with anyone, and any personal information we do collect, we will only use to properly process and deliver your order.

We are secured with a GeoTrust SSL certificate to ensure that your personal information is encrypted and secured when you communicate with Geek Cantina Inc.. All your personal information is stored on our secured servers that are not connected to the Internet, and we further ensure your privacy by making sure that access to the data is given only to the Geek Cantina Inc. team members that need to access your information to process your order.

We also use Comodo Site Authentication to assure that you will always know when you're on a Geek Cantina official page.

Geek Cantina Inc. holds a website identity assurance warranty of $10,000. This means that you are insured for up to $10,000 when relying on the information provided by IdAuthority on this site.

We are also fully PCI Compliant. View our scorecard.

How can I pay for my order?

Upon processing of an order, Geek Cantina Inc. will charge the total amount of the order to the chosen method of payment. In stock items will be shipped immediately. Backordered items will ship as they become available. Credits or refunds will be issued for unavailable items and overdue backordered items as soon as requested or determined that an item is not available.

Geek Cantina Inc. does NOT charge any credit card or payment surcharges. We gladly accept the following payment methods:

• Visa 
  
• Mastercard 
  
• American Express (Paypal)
  
• PayPal 

Does Geek Cantina Inc. handle international or U.S. orders?

Yes! We serve the world, except for certain Nigerian Princes.

What taxes do I pay?

All orders shipping within Manitoba (MB) will be charged the applicable PST . Goods and Services Tax will be charged for all orders shipped to a Canadian address, except for Government orders and orders bound to destinations where GST is exempt.

For US bound orders, no additional taxes or duties will be charged.

For International orders, no additional taxes or duties will be charged.

What warranty do I get with products I've bought?

Geek Cantina Inc. warrants product(s) to be in good working condition and free from defects in material and workmanship for a period of fourteen (14) days for OEM packages, and for fourteen (14) days for RETAIL packages, from the original Invoice date unless stated otherwise on the product page or by the manufacturer's own warranty policy if applicable.

When you purchase any product from Geek Cantina Inc., you are entitled to its manufacturer's warranty against defective merchandise. Most of our major manufacturers’ policies require that you contact them directly for assistance regarding their products. These manufacturers will repair, return or replace them in accordance with their own policies. Please contact the respective manufacturer for additional details.

Physical damage to any product will void the product's warranty. 

Please note, you are responsible for all shipping costs for returns.

How do I get a Return Merchandise Authorization (RMAs) from Geek Cantina Inc.?

All products returned to us must be accompanied by a valid Return Merchandise Authorization (RMA) number issued by Geek Cantina Inc.

Please use your account control panel to request an RMA number

All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, blank warranty cards and other accessories and documentation included.

A valid RMA number must be written clearly on the outside of the packaging. Incomplete or unauthorized returns will be refused. The customer is responsible for any additional damage to an item or loss during shipment to Geek Cantina Inc.. Therefore, we recommend that all items shipped to us be insured for damage or loss.

How does Geek Cantina Inc. ship my order?

Every package leaving Geek Cantina Inc. is carefully packaged by us before shipping. We use our own specially designed shipping boxes, heavy duty recycled cartons, or a carrier's service designated shipping box, depending on the size and contents of your order. Larger products, such as custom computers and monitors, will be shipped in its original packaging.

All orders will be shipped from our Canadian warehouse. Note that FedEx and UPS do not ship to P.O. Box numbers.

Your package will arrive in 2-5 business days from one of our shipping partners: FedEx, UPS, Canada Post or Purolator. For promotional shipping, we reserve the right to choose the least expensive shipping option available at the time of purchase (as rates fluctuate over time and based on destination). If you have a preferred shipping vendor you are free to override any default promotional shipping options at checkout.

Click Here for Schedules provided by Canada Post, Fedex, and UPS